Shipping
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What is our shipping rate?
Textile and Acrylic shop orders within the contiguous 48 states of the United States are shipped for only $4 flat fee. Other expedited shipping options are also available. Shipping to Alaska, Hawaii, and US Territories are available at an additional cost. For other shipping arrangements, such as overnight, air express, etc. please contact us info@aahandcrafted.com Woodshop orders are shipped for $20 flat fee within the contiguous 48 states of the United States for cutting boards and rolling pins. Wine stoppers are shipped for $4 flat fee. Other expedited shipping options are also available. Shipping to Alaska, Hawaii, and US Territories are available at an additional cost. For other shipping arrangements, such as overnight, air express, etc. please contact us info@aahandcrafted.com Can I have delivery to a P.O. box? Many carriers cannot deliver to P.O. Boxes. All customers that wish to place an order with a P.O. Box delivery address must select a USPS shipping option, and do not qualify for the standard $5 shipping. Can I get Same Day Shipping? Orders received by 8:00 AM Pacific Time on weekdays will usually ship that same day. Orders received after 8:00 AM or on weekends will typically ship the following business day. Handling times may be prolonged due to holidays or peak seasons. Orders are shipped Monday - Friday, excluding federal holidays. Please note that we do not guarantee exact delivery days. We provide estimates for expedited shipping options, but we do not guarantee you will receive your order to the exact day of a shipping estimate. Can I ship outside the U.S. Yes we can but you must contact our customer service at info@aahandcrafted.com for additional information. Returns |
What is our return policy?
If you are not satisfied with your purchase, you may return any unused item within 30 days by requesting an RMA number from Customer Service. Customers are responsible for return shipping charges unless an item is returned because of defect. Once issued, an RMA is valid for 30 days. Be sure to include all original parts, accessories, and packaging with any returns. Items must be appropriately packed and protected for return. We ask that items are packed well enough so that they cannot shift during transit. Returns requested outside of the 30 day window may be approved or disapproved at our discretion.
How do I contact customer service?
Contact us at info@aahandcrafted.com for an RMA. So we can better assist you, please provide us with the original invoice number, approximate date of order, and reason for return.
How long does it take for a refund?
A refund of your original payment will be issued within `10 business days after we receive your merchandise. The refund will be the original form of the payment and may not show up on your credit card billing statement for up to 2 billing cycles.
How can I return an item?
Once an RMA is issued, items can be returned to us via UPS or US mail to the following address:
Asymmetric Atelier
Attention: Returns
17911 NE 26th St.
Redmond, WA. 98052
For more details or any questions regarding returns, please contact customer service at info@aahandcrafted.com
If you are not satisfied with your purchase, you may return any unused item within 30 days by requesting an RMA number from Customer Service. Customers are responsible for return shipping charges unless an item is returned because of defect. Once issued, an RMA is valid for 30 days. Be sure to include all original parts, accessories, and packaging with any returns. Items must be appropriately packed and protected for return. We ask that items are packed well enough so that they cannot shift during transit. Returns requested outside of the 30 day window may be approved or disapproved at our discretion.
How do I contact customer service?
Contact us at info@aahandcrafted.com for an RMA. So we can better assist you, please provide us with the original invoice number, approximate date of order, and reason for return.
How long does it take for a refund?
A refund of your original payment will be issued within `10 business days after we receive your merchandise. The refund will be the original form of the payment and may not show up on your credit card billing statement for up to 2 billing cycles.
How can I return an item?
Once an RMA is issued, items can be returned to us via UPS or US mail to the following address:
Asymmetric Atelier
Attention: Returns
17911 NE 26th St.
Redmond, WA. 98052
For more details or any questions regarding returns, please contact customer service at info@aahandcrafted.com